ACCOMMODATION

Bookings

• Bookings made through this website are confirmed upon payment.
• Booking number is issued on a printable booking receipt at the end of the booking process before payment is completed.
• If a booking is not paid for 48 hours after a booking is made the booking is considered cancelled.
• This booking engine can process bookings for up to 9 guests. Groups of 10 or more people contact us directly for bookings or make 2 separate bookings.

Payments

• Payment is made after booking through a secure payment form on the web through a link sent to you in another email.
• Booking is confirmed when the booking has been paid for.
• The total amount of booking is charged to your credit card upon payment after booking.
• Payment is made in local currency – Icelandic Krona ISK.
• Other forms of payment can be negotiated upon request and are at the discretion of the booking manager.
• All taxes and fees such as VAT and Lodging Tax are included in your total cost displayed on your final receipt.

Changes and cancellations

• Changes in dates of reservations can be made up to 6 weeks prior to arrival.
• Any changes in dates are considered as cancellations and a new reservation is made, in which instance Volcano Trails will reserve the right to payments, according to the cancellation terms.
• Changes have to be made in writing via email. Changes to reservations are subject to availability and other conditions.
• A fee of ISK 1.200 applies for each change of reservation at the discretion of the booking manager.

Refunds

• A 15% confirmation fee is non-refundable for all accommodation bookings.
• No refund on accommodation is offered less than 6 weeks before arrival due to the remote location of our facilities.
• Meals are refunded fully up to 24 hours before arrival.
• No refunds are made for cancellations due to bad weather or road conditions.

PACKAGES

Cancellation

Cancellation for packages with confirmed and pre-ordered accommodation and services is subject to the following terms:

• More than eight weeks (57 days) before arrival – 20% is nonrefundable
• 8 weeks (56 days) and more than 6 weeks (43 days) – 40% is nonrefundable
• 6 weeks (42 days) and more than 4 weeks (29 days) – 50% is nonrefundable
• 4 weeks (28 days) and more than 2 weeks (15 days) – 75% is nonrefundable
• 2 weeks (14 days) and more than 72 hours – 90% is nonrefundable
• Less than 72 hours – 100% is nonrefundable

The customer loses rights to reimbursement for being too late or for failing to present necessary and valid travel documents. Necessary travel documents may include passport, travel visa, driver's license, immunization certificate, vouchers, and/or other documents.

Volcano Trails reserves the right to change or cancel tours and services and cannot be held responsible for unforeseeable circumstances over which the travel agency has no control and the consequences of which it could not have prevented. Volcano Trails will notify its client as soon as possible.

Third-party operators

Parts of packaged tours or tours in their entirety may be operated by a third-party service provider. Information about the operating agency is available in the client's personal travel itinerary.

Participants' obligations

If a passenger who, at the beginning of the tour, indicates that he or she will cause disturbance to the fellow travelers by means of conduct, intoxication, etc. will be in breach of this contract. Volcano Trails is authorized to prevent him/her from embarking on or continuing the journey. The relevant passenger must complete it at his/her expense, without any right to claim reimbursement by the travel agency.

The travel agency is authorized to refuse to accept the business of persons on the grounds of their previous offenses and to reject the business of individuals whom the travel agency deems as being unable to travel, for example, on the grounds of illness, etc.

Limited liability and damages

Volcano Trails disclaims responsibility for any loss, damage, accident, sickness or changes to schedules caused by force majeure, such as acts of nature, labor dispute or any other irregularity outside Volcano Trails’s control. Volcano Trails reserves the right to alter routes, itineraries or departure times, without prior notice, should the necessity arise.

The travel agency reserves the right to limit the payment of damages in conformity with the limitations as provided for by national law or international agreements.

The travel agency assumes that the participants in group tours enjoy such good health that there is no risk of them causing discomfort to themselves or others in case of group tours or delaying the tour because of an illness. A passenger that has taken ill during a trip is personally responsible for the costs derived thereof, as well as the expenses for returning home. A passenger does not have the right to reimbursement if he or she does not complete a tour for these reasons or other reasons for which the travel agency cannot be held responsible.

A passenger suffering injury or damage to property because a tour is unsatisfactory has the right to the payment of damages except in instances where:

• a default of contract cannot be traced to negligence by the travel agency or another service party;
• the default is caused by the passenger or a third party who is not connected to the service as agreed upon and the default was unforeseeable or unavoidable; or
• the default is due to circumstances or events out of control and could not be foreseen or prevented by the service provider.

If a tour does not meet the provisions of the contract, the passenger may demand remedy unless this results in abnormal costs or significant problems for the travel agency. If improvements cannot be made or only through a lesser service, the passenger has the right to a price decrease of his or her tour equaling the difference between the agreed service and the provided service.

Insurance

Volcano Trails does not provide personal travel insurance. Participants are advised to secure, at their own expense, personal travel, accident/illness, and luggage insurance. Cancellation insurance is not included in the price of a tour.

BUS TICKETS & TRANSPORTATION

In some instances, we only act as resellers. The terms of service from third parties may apply for transportation and bus tickets to and from Þórsmörk.

• • https://www.re.is/terms-and-conditions
  • https://southadventure.is/faq
• Volcano Trails do not take any responsibility for delays or any other disruption to the bus schedule.
• Seats on buses to and from Þórsmörk are served on first come first serve basis despite bookings for specific departures.
• Please note that a 20% cancellation fee is held at all times when cancelling with more than 48 hours prior to the scheduled bus departure date and time. All cancellations should be in writing and notified at least 49 hours prior to departure.
• No liability is accepted for losses, theft or expenses due to delay of any agent, hotel, coach, operator, airline, guide, restaurant or any other persons or companies, however caused. Volcano Trails is not responsible for losses in the event of Force Major, such as natural catastrophes, strikes, weather, war or other causes outside of the control of Volcano Trails. All such losses and expenses are the personal liability of the traveler. We advice all clients to have a travel insurance, as they travel at their own responsibility on tours and transfers.

VOLCANO ROVERS

Payments & Cancellations

Minimum 20% downpayment is required upon booking.

A discount may be offered for full payment upon reservation for online bookings.

All cancellations must be made by e-mail.

In conformity with common business practices within the Icelandic travel industry, ISAK charges the following cancellations fees:

More than 4 weeks prior to arrival: 80% refund

Less than 4 weeks and more than 1 week prior to arrival:  50% refund

Less than 1 week notice: no refund

Age Restrictions

Minimum age is 25 years for individual rental, can be lowered to 21 if driver has held a valid license for 2 years with the young drivers insurance for an additional fee per day per young driver.

Minimum age is 21 year for driving in guided tours.

All drivers need to have held a valid drivers licence for 2 years, an International Driving Permit (IDP) / International Driving License (IDL) is also required if the national driver’s license is not in the Roman script.

Fuel price

Prepaid fuel is available. All cars are rented out with a full tank. If the car is not returned with a full tank a fuel filling charge applies and will be charged to the credit card provided on the rental agreement.

Damage, theft, rescues and accidents

In the event of a car breakdown, theft or major accident the ISAK main number +354 419 4000 (available from 08-16:30, dial 9 before and after these hours) must be contacted immediately. Transporting a damaged car costs ISK 450,- per km for the Lessee. For a transportation/handling of an damaged vehicle there is always a minimum cost of ISK 65.000,- which the renter must cover. In the case of an emergency the Lessee liable for all rescue cost that might be charged to ISAK by a third party. For further details see Rental Agreement.

Damages

Damages include all damage inflicted on the vehicle during rental related to the usage of the car or accidents that are not vehicle malfunctions. That includes broken axles, drive shafts, clutches, transmission, drive or any other damage caused by improper use or rough driving. Included in all rentals is the standard collision damage waiver (CDW) with a self risk of 500.000 ISK

Optional Super CDW can be purchased for limiting the self risk to 125.000 ISK. For further details see Rental Agreement.

Cost of damage

Damages are generally payable at the end of the rental. However, if a car so badly damaged that it has to be replaced, ISAK asks for settlement of the damage before a replacement vehicle will be provided. For further details see Rental Agreement.

Car Replacement

Replacing a damaged vehicle with another vehicle is subject to availability. Sometimes replacing the damaged vehicle with the same type is not possible. Such action by ISAK does not constitute a breach of contract and does not entitle the Lessee to any refund. If no alternative vehicle is available, ISAK has no liability for refund any cost inferred by the Lessee. A replacement vehicle will not be provided before the damage of the old car has been settled. For further details see Rental Agreement.

Car Rental Agreement - Terms & Conditions

Obligations of the Lessee:

1. The lessee agrees to the provisions of this lease and has received a copy of it.
2. Driver shall be at least 25 years of age and shall have held a valid driver’s license for at least  2 years. With the addition of the Young Driver’s Supplement that age can be lowered to 21 years.
3. The vehicle shall be the responsibility of the lessee from the time it is received until such time it is returned and the lessor has received it and registered the return of the vehicle.
4. If the vehicle is returned outside of normal opening hours and/or outside the business premises of ISAK it shall remain the responsibility of the lessee until the lessor has received it and registered the return of the vehicle.
5. The lessee shall return the vehicle
   1. and all accessories (including tires and tools) in the condition they were in when received, with the exception of normal wear due to use;
   2. on the date specified by this lease, unless otherwise agreed later;
   3. to the lessor’s premises, unless otherwise agreed.
6. The lessor shall be authorized to charge the credit card of the lessee for the lease of the vehicle as well as other payments that the lessee must pay according to the lease and its terms, including payments for damages to the vehicle during the period of the lease agreement. The lessor has the sole right to determine when this will be done and whether this is done in one or more payments. This right shall remain in force for six months after the vehicle has been returned to the lessor.
7. The lessee shall pay for fuel and whatever else is needed for operating the vehicle during the period it is under his responsibility as understood by this lease .
8. If the lessee does not return the vehicle at the time agreed upon in this lease, or does not declare his intention to extend the lease, the lessor (ISAK) or the police are authorized to repossess the vehicle without further notice and at the lessee’s expense. Extending the lease is dependent on the consent of the lessor. If the lessee returns the vehicle 1 hour or later after the lease has expired, the lessor is authorized to charge up to 24-hours rental under the terms of this lease.
9. The vehicle shall be handled and driven carefully. Only those designated as drivers on the front page of this agreement are authorized to drive the vehicle. If the vehicle is being guided, the instructions of the guide must be fully complied with.  The lessee is liable for all damage resulting from use of the vehicle that will not be compensated for  by the vehicle’s insurance company. This includes damage to the vehicle and/or injury to passengers due to the following:
   1. off-road driving;
   2. driving across rivers or any kind of waters ;
   3. intentional acts or gross negligence;
   4. use of intoxicants by the driver;
   5. vehicle use that contravenes Icelandic law and/or the provisions of this lease.
10. In the event of a collision or accident, the lessee shall immediately notify an authorized accident service agent and ISAK and the lessee may not leave the scene before a representative of ISAK has arrived.
11. The number of kilometres (km) the vehicle is driven during the period it is under the responsibility of the lessee is determined by reading the vehicle’s odometer installed in the vehicle by the manufacturer.  The lessee shall notify ISAK without delay if the odometer is or becomes inactive while the vehicle is under the responsibility of the lessee  and shall abide by all the instructions of ISAK regarding thereto, including taking the vehicle in for repair. ISAK is authorized to assess the number of kilometres driven in the event of the odometer not working.
12. The lessor is not responsible for the disappearance of or damage to property that the lessee or any other party leaves in or transports with the vehicle.
13. The lessee agrees to pay ISAK, upon request:

a.  a deposit amounting to the estimated cost of leasing the vehicle;

1. 1. any and all expenses incurred by the lessor if he has to bring the vehicle back to his premises, in the event that it has been left somewhere , without regard to the condition of the vehicle, roads or weather.
2. The lessee is not authorized to have repairs done or make changes to the vehicle or its accessories, or to put the vehicle up as any kind of security, without the prior consent of the lessor.
3. The lessee is responsible for all parking meter charges and traffic fines during the lease period.
4. The lessee agrees that the vehicle will be equipped with a monitor that records kilometres, location, condition and the strain on the vehicle.

Obligations of the Lessor

1. The lessor undertakes to supply the vehicle at the agreed time and to see that it meets lawful requirements.
2. If the vehicle malfunctions for no fault of the lessee, the lessor shall supply the lessee with a comparable vehicle as soon as possible. If the malfunction is minor, the lessee is authorized to have repairs done to the vehicle after obtaining the lessor’s consent.
3. The lessor shall inform the lessee of the content of this agreement, particularly as regards the obligations that the lessee undertakes by signing it.

20. The lessor shall to the best of his ability inform a foreign lessee of Icelandic traffic regulations, traffic signs and of prohibitions against off-road driving and provide all lessees with special information booklets at the beginning of the lease period.

21. The lessor shall be committed to keep the real-time location of his vehicles confidential and only use it

22. Should the lessor wish to limit the use of the vehicle with regard to its equipment beyond what is specified in this lease, it shall be done in writing at the signature of the lease. Such limits shall constitute a part of the lease and its conditions.

23. The lessor undertakes to maintain valid liability insurance for his business operations and  mandatory liability insurance for all his vehicles.

Insurance

24. The lease sum/rental fee includes mandatory vehicle insurance, including liability insurance and accident insurance for the driver and the owner.

25. Third-party liability insurance will consist of the amount stipulated by Icelandic law at any given time.

26. The lessee can purchase loss damage waiver insurance coverage as a supplement. The self-risk deductible shall be specified in this lease.

27. This loss damage waiver insurance does not cover:

General Provisions

28. This lease agreement shall always be kept in the vehicle during the term of the lease.

29. Additions and amendments to the terms of this lease agreement shall be in writing.

30. The lessor is allowed to assume possession of the vehicle at any time and without notice if parked illegally or if it has been used in a manner inconsistent with this lease agreement or in contravention to law or regulations or if the vehicle appears abandoned.

31. If smoking takes place in the vehicle, the lessee is obligated to pay for cleaning the vehicle according to the schedule of charges of ISAK in each instance.

32. The lessee confirms with his signature to this agreement that if the vehicle suffers loss or damage for which the lessee is responsible, the following documentation shall be viewed as adequate proof for the cost and extent of such loss or damage, regardless of whether a civil lawsuit for such a claim is pursued or not:

33. The laws of Iceland shall apply to agreements based on the above terms, including damage claims that may be made. This applies both to the basis and calculation of compensation. The same applies to damage claims on the basis of compensation responsibility outside agreements. If a dispute arises over this lease agreement (or claims for damages of the vehicle and/or related cost), it shall be subject to the jurisdiction of the Reykjavík District Court (or the district court of the area where the damage occurred in accordance with article 41 of the Act on Civil Procedure no. 91/1991) and both parties to this agreement specifically agree to the jurisdiction of the Icelandic courts in any such cases. However, the lessor is authorized but not obliged to pursue a lawsuit against the lessee in the venue of the lessee.

Stjörnunótt ehf. / Volcano Trails is domiciled at Desjamýri 8, 270 Mosfellsbær.

For matters of dispute or in cases where these terms are not applicable, please contact our booking manager for assistance by email at [email protected] or by phone +354 419 4000.